Placing an order, you are agreeing to all the terms and policies listed on this page.
- All merchandise must be returned 20 days from the date of purchase for a web credit code. We DO NOT offer cash refunds.
- Web credit codes can only be used at Mogsboutique.com. Website returns cannot be exchanged at MOG’S Boutique store front located at 823 South 5th Street Hartsville, SC 29550
- Sale/Clearance items, Jewelry, Undergarments, and Gift Cards are final sales!
- The customer is responsible for shipping and handling cost of the returned item(s). Original shipping cost is non-refundable. Please keep the tracking number for your return in case of any postal error.
**We suggest shipping priority mail, so you will have insurance and a tracking number.
- Returns can be dropped off during our regular business hours in the drop box located at the storefront MOG’S Boutique 823 South 5th St Hartsville SC 29550. Allow 3-7 business days for returns to be processed.
- The follow conditions may disqualify an item(s) from being returned for a web credit code – smells of smoke, pet odor, fragrance or body odor; has stains, animal hair, or has been washed/worn/altered. Items must be in original condition with applicable tags attached. If your items do not meet the qualifications, you will need to make arrangements for it to be returned to you. If arrangements are not made – after 20 days, the items will go to a non-profit charity.
- Shoes must be returned in original condition, in box and placed in an additional package for shipment. Do not add tape, shipping label or any other markings to the original shoe box. Doing so will cause your return to be subject to a restocking fee.
To make a return:
- Please refer to our return policy to ensure that your return meets the criteria.
- Complete the return form and include it inside of the package with your items you are returning.
- Once your package is received, please allow 3-7 business days for us to process your return.
- A Web Credit code will then be sent to the e-mail address provided at checkout.
- Local pickup will be an option during store hours Tuesday-Friday 12-6 and 10-4 on Saturdays.
- We offer only standard USPS priority shipping.
- We do not offer international shipping.
- Please give us 3-5 business days to process and ship your order. (Expect longer wait times during our busy seasons)
- When we ship out your order you will receive an updated email with your tracking number and estimated arrival date.
- *Our business days are Tuesday- Saturday
- *We are unable to make any adjustments, or additions, to orders after they have been submitted. No exceptions.
- *We are unable to cancel orders after they have been submitted.
- *MOGS Boutique does not guarantee the stock of any item.
- *Orders cannot be combined.
*MOG’S does not offer expedited shipping, only standard shipping is available.
*It may take 2-3 business days for you to receive a confirmation email that your package has left our facility, not counting weekends or holidays.
*MOG’S Boutique is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery. *MOG’S Boutique is not responsible for the receipt of shipping confirmation email.
*MOG’S Boutique is not responsible for the receipt of shipping confirmation email.
Please contact us within 72 hours of receiving your package if you have received an item that you think is damaged. Please email picture(s) to firstname.lastname@example.org and include your order number along with details of the damaged item(s). Please give us 2-5 business days to respond. Please note some fabrics, colors and patterns may vary due to lighting, this is not considered a damaged item.
**During our busy season response times may vary!