Need a little help? We’ve got you!

F.A.Q.

*Do you have a storefront?

Yes! and a mobile bus! Come shop with us at:

MOGS Boutique
823 S. Fifth Street
Hartsville, SC

Store Hours
Tuesday–Friday | 12 PM–6 PM
Saturday | 10 AM–4 PM

*How can I contact MOGS?

Our team is happy to help! You can reach us at sales@mogsboutique.com or 843-309-9412. Please allow 24–72 hours for a response. Messages are answered during our regular business hours.

*Do you sell gift cards?

Absolutely! Gift cards are available for both in-store and online shopping.

*purchase here for in-store gift cards *purchase here for website gift cards

Sizing & Fit

*How do MOGS sizes run?

Because we carry a variety of brands and styles, fit can vary from piece to piece.

Check the product description for fit notes and recommendations,  and use our Size Guide for additional help. Still unsure? DM us or call us at 843-309-9412 our stylists are happy to help you find your perfect fit!

*What’s the difference between XL and 1X?

While XL and 1X can be similar in size, they’re designed with different proportions. XL is typically part of straight sizing, while 1X is the beginning of curvy sizing. A 1X generally offers a little more room through the bust, waist, and hips for a more comfortable, flattering fit.

Because sizing can vary by brand and style, we always recommend checking the product description and size guide for the best fit.

Orders & Payment

*What payment methods do you accept?

We accept major debit and credit cards, including American Express, Discover, Mastercard, and Visa, as well as PayPal. We do not accept personal checks, money orders, or direct bank transfers. Gift cards and gift card codes may be combined with another accepted form of payment.

*Can I use a discount code on sale items?

Discount codes are valid on regular-priced merchandise only unless otherwise stated and cannot be combined with other discounts or promotional codes.

*Can I change or cancel my order?

We start working on orders quickly! Once an order has been placed, we are unable to make changes or cancel it.

Please double check your items, sizing, shipping address, and payment information before submitting your order.

*Where is my order confirmation?

An order confirmation will be emailed to you shortly after your order is submitted.

Don’t see it? Check your spam or junk folder and add sales@mogsboutique.com to your safe sender list.

Shipping & Local Pickup

*Where do you ship from?

All MOGS orders are packed and shipped with love from Hartsville, South Carolina. 💕

*Do you offer local pickup?

Yes! Select Local Pickup at checkout to pick up your order at our Hartsville storefront. Please allow 24–72 hours for your order to be processed. We’ll send you an email as soon as it’s ready! please wait for your Ready for Pickup notification before stopping by.

*Do you offer expedited shipping?

At this time, Priority Shipping is our expedited shipping option.

*How quickly will my order ship?

Orders are typically processed within 2–3 business days. Once your package ships, you’ll receive an email with your tracking information.

During holidays, sales, live events, and other high-volume periods, processing may take approximately 5–7 business days.

*What if my package doesn’t arrive?

First, check your tracking information and confirm that the shipping address on your order is correct.

Once your package has left MOGS and has been accepted by the carrier, delivery is handled by the shipping carrier. If your tracking shows an issue or your package appears to be lost, you may need to file a claim directly with the carrier.

If you need help locating your order information, contact us with your order number and we’ll be happy to help.

Returns & Damaged Items

*What if my item doesn’t fit?

We understand not every piece is the piece! Please review our Return Policy  here. for eligibility, instructions, and return deadlines. 

*What if my item arrives damaged?

Please contact us as soon as possible. Damaged items must be reported within 72 hours of delivery.

*How long does a return take to process?

Once your return arrives back to us, please allow approximately 3–7 business days for processing. Approved returns will receive an online store credit code that can be used at MOGSBoutique.com. Please note that online return credits are valid online only and cannot be redeemed in-store.

*Can I return or exchange sale items?

All sale items are final sale and cannot be returned or exchanged.