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Refund policy

 

Placing an order, you are agreeing to all the terms and policies listed on this page.

Return Policy

  • All merchandise must be returned 20 days from the date of purchase for a web credit code. We DO NOT offer cash refunds.
  • Web credit codes can only be used at Mogsboutique.com. Website returns cannot be exchanged at MOG’S Boutique store front located at 823 South 5th Street Hartsville, SC 29550
  • Sale/Clearance items, Jewelry, Undergarments, and Gift Cards are final sales!
  • The customer is responsible for shipping and handling cost of the returned item(s). Original shipping cost is non-refundable. Please keep the tracking number for your return in case of any postal error.

**We suggest shipping priority mail, so you will have insurance and a tracking number.

  • Returns can be dropped off during our regular business hours in the drop box located at the storefront MOG’S Boutique 823 South 5th St Hartsville SC 29550. Allow 3-7 business days for returns to be processed.
  • The follow conditions may disqualify an item(s) from being returned for a web credit code - smells of smoke, pet odor, fragrance or body odor; has stains, animal hair, or has been washed/worn/altered.  Items must be in original condition with applicable tags attached.  If your items do not meet the qualifications, you will need to make arrangements for it to be returned to you.  If arrangements are not made - after 20 days, the items will go to a non-profit charity.
  • Shoes must be returned in original condition, in box and placed in an additional package for shipment. Do not add tape, shipping label or any other markings to the original shoe box.  Doing so will cause your return to be subject to a restocking fee. 

 

To make a return:

  1. Please refer to our return policy to ensure that your return meets the criteria.
  2. Complete the return form and include it inside of the package with your items you are returning.
  3. Once your package is received, please allow 3-7 business days for us to process your return.
  4. A Web Credit code will then be sent to the e-mail address provided at checkout.